Clear about the information we keep.

When you contact us or submit a service request, we may collect:

• your name, email address, and telephone number;
• your preferred method of contact;
• information about your vessel, its location, and the service required;
• scheduling, urgency, and other details you choose to provide; and
• correspondence and service records created while responding to or completing the requested work.

Our website and hosting providers may also process limited technical information, such as an IP address, browser information, and security logs, to operate, protect, and troubleshoot the website.

Please do not submit payment-card information, passwords, or other sensitive information through the contact form.

We use the information provided to:

• assess and respond to your enquiry;
• contact you about the requested service;
• prepare, schedule, and provide the requested work;
• maintain appropriate business and service records; and
• protect the website and our communications from misuse, fraud, and security threats.

We will not use information submitted through the contact form for unrelated advertising or marketing without obtaining separate consent.

Straitside Marine Solutions Ltd. does not sell or rent personal information.

Information may be accessible to service providers required to operate the website, contact form, and business email. When additional expertise is needed for requested marine work, relevant information may be provided to a specialist involved in that work, but only to the extent reasonably necessary to assess, arrange, or perform the requested service.

We may also disclose information where the law requires or permits us to do so.

We do not use advertising or behavioural-tracking cookies.

The website or its hosting and security providers may use cookies or similar technologies that are strictly necessary to deliver, secure, or maintain the website. We will update this notice before introducing analytics or other non-essential cookies.

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected and for legitimate legal, tax, insurance, warranty, safety, and business-record purposes.

Enquiries that do not result in work will generally be retained for no longer than two years after the last communication. Client, service, project, contract, financial, and related subcontractor records will generally be retained for seven years after the end of the fiscal year in which the final transaction occurred.

Records connected with an unresolved warranty matter, insurance claim, tax review, complaint, dispute, or legal proceeding may be retained until the matter and any applicable retention requirements have ended. Certain technical or safety-related service records may be kept longer when reasonably necessary.

When personal information is no longer required for a legal or business purpose, it will be securely deleted, destroyed, or anonymized.

We use reasonable administrative and technical safeguards to protect personal information. However, no website, email system, or electronic transmission can be guaranteed to be completely secure.

You may ask about the personal information Straitside Marine Solutions Ltd. holds about you, request a correction, or withdraw consent for future use where legally and contractually possible.

Privacy questions and requests may be sent to info@straitsidemarine.ca.